Index

1. Access to medication and confidential medical information during escort (86KB opens in a new window)
2. Accomodation, lightinng, heating etc (17KB opens in a new window)
3. Annex A - cedars family activity request form (162KB opens in a new window)
4. Annex B - food and fluid refusal escalation log (11KB opens in a new window)
5. Application of Detention Centre Rule 35 (259KB opens in a new window)
6. Arrangements for families to undertake activities away from cedars pre departure accommodation (182KB opens in a new window)
7. Assessment care in detention and teamwork (76KB opens in a new window)
8. Cancellation of detention service orders (70KB opens in a new window)
9. Care and management of age dispute cases in the detention estate (144KB opens in a new window)
10. Care and management of transsexual detainees (231KB opens in a new window)
11. Charges for copies of medical records (13KB opens in a new window)
12. Charging for NHS healthcare services (12KB opens in a new window)
13. Commissioning of investigations and management reviews (145KB opens in a new window)
14. Deaths in detention (145KB opens in a new window)
15. Definition of a family for purposes of detention (80KB opens in a new window)
16. Detainee custody officer certification (488KB opens in a new window)
17. Detainee risk assessment (20KB opens in a new window)
18. Detainee transferable document (DTD) (21KB opens in a new window)
19. Detainee's cash on escorts (14KB opens in a new window)
20. Detention and escorting - safeguarding childen policy (462KB opens in a new window)
21. Fingerprinting of detainees (75KB opens in a new window)
22. Fluid and food refusers (206KB opens in a new window)
23. Independent monitoring boards (115KB opens in a new window)
24. Management of Detainee's cash exceeding the value of £1000 and the proceeds of crime act 2002 (200KB opens in a new window)
25. Management of property (155KB opens in a new window)
26. Marriage and civil partnership (140KB opens in a new window)
27. Mobile phones and cameras in centres (173KB opens in a new window)
28. Multi agency public protection arrangements (107KB opens in a new window)
29. Notification of removal directions to detainees (174KB opens in a new window)
30. Outside medical appointments (80KB opens in a new window)
31. Paid work (79KB opens in a new window)
32. Person escort record (PER) (149KB opens in a new window)
33. Pregnant women in detention (114KB opens in a new window)
34. Release of detainees by IS 106 release orders (20KB opens in a new window)
35. Removal of blades (70KB opens in a new window)
36. Removal of electronic tags (74KB opens in a new window)
37. Reporting and communicating incidents (45KB opens in a new window)
38. Reporting of escapes (21KB opens in a new window)
39. Reporting of near death incidents (24KB opens in a new window)
40. Representations to DEPMU (14KB opens in a new window)
41. Room sharing risk assessment (292KB opens in a new window)
42. Routine dental appointments (112KB opens in a new window)
43. Searching policy (106KB opens in a new window)
44. Self harm (19KB opens in a new window)
45. Smoke-free legislation (100KB opens in a new window)
46. The issuing of travel warrants for AIT courts (15KB opens in a new window)
47. The use of visors by detainee custody officers escorting detainees (21KB opens in a new window)
48. Independent Advisory Panel on Deaths in Custody’s information sharing statement (110KB opens in a new window)
49. Updating of part C risk assessments (14KB opens in a new window)
50. Use of shop profits (76KB opens in a new window)
51. Use of handcuffs on detainees under escort (28KB opens in a new window)
52. Visitors and visiting procedures (110KB opens in a new window)
53. Wearing of ID Badges (191KB opens in a new window)
54. Handling of complaints in immigration removal centres (577KB opens in a new window)
55. Handling of complaints in immigration removal centres - annexes and translations
    1. Making a complaint - English (349KB opens in a new window)
    2. Making a complaint - Arabic (193KB opens in a new window)
    3. Making a complaint - Chinese (253KB opens in a new window)
    4. Making a complaint - Dari (276KB opens in a new window)
    5. Making a complaint - Farsi (275KB opens in a new window)
    6. Making a complaint - Kurdish (277KB opens in a new window)
    7. Making a complaint - Hindi (228KB opens in a new window)
    8. Making a complaint - Pashto (216KB opens in a new window)
    9. Making a complaint - Portugese (184KB opens in a new window)
    10. Making a complaint - Somali (180KB opens in a new window)
    11. Making a complaint - Spanish (182KB opens in a new window)
    12. Making a complaint - Tamil (173KB opens in a new window)
    13. Making a complaint - Urdu (244KB opens in a new window)
    14. Making a complaint - Vietnamese (265KB opens in a new window)
    15. Making a complaint - Yoruba (244KB opens in a new window)
    16. Annex 1 - Informal resolution log (86KB opens in a new window)
    17. Annex 2 - Making a complaint (349KB opens in a new window)
    18. Annex 3a - Acknowledgement letter (349KB opens in a new window)
    19. Annex 3b - Contractor acknowledgement letter (39KB opens in a new window)
    20. Annex 4a - Interim response letter (72KB opens in a new window)
    21. Annex 4b - Contractor interim response letter (35KB opens in a new window)
    22. Annex 5 - Out of time letter (65KB opens in a new window)
    23. Annex 6 - Complaint withdrawal declaration (81KB opens in a new window)
    24. Annex 7 - Personal information consent form (58KB opens in a new window)
    25. Annex 8a - Final response letter (70KB opens in a new window)
    26. Annex 8b - contractor final response letter (45KB opens in a new window)
    27. Annex 9 - closed complaint letter (63KB opens in a new window)
    28. Annex 10 - monthly complaints summary (168KB opens in a new window)
    29. Annex 11 - Complaint feedback questionnaire (86KB opens in a new window)