Requesting the return of your documents

We are able to return your identity documents if you need them urgently and submit a request using e-mail. Your documents will be returned to you and your application will remain in our work queue. Due to high volumes of applications received by the Home Office, we strongly advise that you only ask for your documents to be returned if you really need them. If you decide to withdraw your application we will not refund the fee.

We are not able to return your documents using any of our public enquiry offices.

You should not make travel plans after you have made your application and submitted your travel documents, as we can not guarantee that we will be able to return documents by a specific date. We will make every effort to return your passport or national identity card to prevent disruption to your travel arrangements, but we cannot always guarantee this.

If you need to ask us to return your documents, urgently, please e-mail your request, to BaRCUrgentReturns@UKBA.gsi.gov.uk. Due to the high volume of requests we receive we cannot individually acknowledge your request.

All requests sent to BaRCUrgentReturns@UKBA.gsi.gov.uk should include the name of the main applicant, date of birth, nationality, application form type, date of posting the application and Royal Mail delivery reference. Without this information we may be unable to locate your application.

We will make every effort to return your passport or national identity card to prevent disruption to your travel arrangements, but we cannot always guarantee this.

If you have any other enquiries relating to the Croatian scheme which are not covered anywhere else on this website, you can email one of our enquiries inboxes found on our Contact page.