Complaints
This page provides the contact details for the UK Border Agency complaints teams. The team you need to contact will depend on the type of complaint you want to make.
If you are making a complaint, it is important to use our Complaints Registration Form. To download the form and to find out which team you should send your complaint to, see Making a complaint to the UK Border Agency.
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Scotland and Northern Ireland Customer Service Unit
The Scotland and Northern Ireland CSU can deal with complaints from customers living in the region or complaints about the service provided by the region.Email: BIASNICustServ@homeoffice.gsi.gov.uk
Address: Scotland and Northern Ireland Region CSU, Festival Court 1, 200 Brand Street, Glasgow G51 1DH
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North West Customer Service Unit
The North West CSU can deal with complaints from customers living in the region or complaints about the service provided by the region. It also deals with complaints relating to citizenship and nationality applications, and to applications by EEA nationals.Phone: 0161 261 1117
Fax: 0161 261 1132
Email: NWCSU@homeoffice.gsi.gov.uk
Address: North West Region CSU, PO Box 99, Manchester M90 3WW
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North East, Yorkshire and the Humber Customer Service Unit
The North East, Yorkshire and the Humber CSU can deal with complaints from customers living in the region or about the service provided by the region. It also deals with complaints relating to immigration applications under the points-based system and the Worker Registration Scheme.
Phone: 0114 207 2966
Fax: 0114 207 2906
Email: NEYHCustomers@ukba.gsi.gov.uk
Address: North East, Yorkshire and the Humber Region CSU, PO Box 3468, Sheffield S3 8WA
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Midlands and East of England Customer Service Unit
The midlands and East of England CSU can deal with complaints from customers living in the region or complaints about the service provided by the region.Phone: 01733 847844
Fax: 01733 847800
Email: MECSU@homeoffice.gsi.gov.uk
Address: Midlands and East of England Region CSU, PO Box 1004, Peterborough PE1 9GH
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Wales and South West Customer Service Unit
The Wales and South West CSU can deal with complaints from customers living in the region or complaints about the service provided by the region.Phone: 02920 924657
Fax: 02920 924620
Email: WSWCSU@homeoffice.gsi.gov.uk
Address: Wales and South West Region CSU, 3rd Floor, General Building, 31-33 Newport Road, Cardiff CF24 AB
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London and South East Customer Service Unit
The London and South East CSU can deal with complaints from customers living in the region or complaints about the service provided by the region.Fax: 020 8760 8765
Email: LSECSU@homeoffice.gsi.gov.uk
Address: London and South East Region CSU, PO Box 1863, Croydon CR9 3UF
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Border Force Customer Service Unit
If you wish to complain about the treatment you have received at any of the United Kingdom's sea, air or rail ports, or about immigration controls at a United Kingdom port, you should contact the Border Force Customer Service Unit.
Phone: 01304 664511
Fax: 01304 664459
Email: complaints.immig@hmrc.gsi.gov.uk
Address: Border Force CSU, Building 25, Priory Court, St Johns Road, Dover CT17 9SH
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Case Resolution Directorate Customer Service Unit
The Case Resolution Directorate CSU deals with complaints about asylum applications made before March 2007. You should make your complaint as soon as possible after the incident has occurred, and provide as much information about yourself and the incident as you can.
Fax: 020 8604 1745
Address: Case Resolution Directorate CSU, St Anne House, 20-26 Wellesley Road, Croydon CR0 9XB
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Detention Centre Customer Service Unit
The Detention Centre CSU deals with complaints about detention centres, including the escorting of people to and from detention centres.Fax: 020 8760 2926
Email: Detentionservicescomplaints@homeoffice.gsi.gov.uk
Address: Detention Services CSU, 9th Floor, Green Park House, 29 Wellesley Road, Croydon CR0 2AJ