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One Stop Services - Wales


This page explains what the One Stop Service offers in this region, and where to find it.

This One Stop Service is run by the Welsh Refugee Council. It offers advice, support, casework and advocacy for asylum applicants and refugees. It can help with asylum support applications, advice on accommodation, travel assistance for asylum interviews, benefits, housing, health, immigration and education. It also offers development support for refugee community groups and a translation service. The Welsh Refugee Council website has more information.


  • Cardiff

    Help and advice service for newly arrived asylum applicants supported by the UK Border  Agency.

    Phone: 

    02920 489 800

    Fax: 

    02920 432 980

    Address: 

    Phoenix House, 389 Newport Road, Cardiff, CF24 1TP

    Opening Hours: 

    Monday, Tuesday and Thursday 1030-1530 and Friday 1030-1230

  • Newport

    Help and advice service for newly arrived asylum applicants supported by the UK Border  Agency.

    Phone: 

    0163 326 6420

    Fax: 

    0163 326 6421

    Address: 

    High Street Chambers, 51 High Street, Newport, NP20 1GB

    Opening Hours: 

    Monday, Tuesday and Thursday 1030-1530 and Friday 1030-1230

  • Swansea

    Help and advice service for newly arrived asylum applicants supported by the UK Border  Agency.

    Phone: 

    0179 263 0180

    Fax: 

    0179 263 0181

    Address: 

    C/O Bay Swansea Race Equality Council, 3rd Floor, Grove House, Grove Place, Swansea, SA1 5DF

    Opening Hours: 

    Monday, Tuesday and Thursday 0930-1700; Friday 0930-1300

  • Wrexham

    Help and advice service for newly arrived asylum applicants supported by the UK Border  Agency.

    Phone: 

    0197 836 7890

    Fax: 

    0197 836 7891

    Address: 

    Trinity House, Trinity Street, Wrexham, LL11 1NL

    Opening Hours: 

    Monday, Tuesday and Thursday 1000-1700; Friday 1000-1230