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One Stop Services - North west


This page explains what the One Stop Service offers in this region, and where to find it.

This One Stop Service is run by Refugee Action. Its asylum advice teams provide a reception service, as well as an independent advice and advocacy service, for newly arrived asylum applicants supported by the Border and Immigration Agency. It also helps successful asylum applicants to access mainstream services and accommodation. The Refugee Action website has more information.


  • Liverpool

    Help and advice service for newly arrived asylum applicants supported by the UK Border  Agency.

    Phone: 

    0151 702 6300

    Fax: 

    0151 709 6684

    Address: 

    64 Mount Pleasant, Liverpool, L3 5SD

    Opening Hours: 

    Monday, Tuesday, Thursday and Friday 1000-1600.

  • Manchester

    Help and advice service for newly arrived asylum applicants supported by the UK Border  Agency.

    Phone: 

    0161 233 1200

    Fax: 

    0161 233 1420

    Address: 

    23 - 27 Edge Street, Manchester, M4 1HW

    Opening Hours: 

    Monday, Tuesday, Thursday and Friday 1000-1200 and 1400-1600