Making a complaint to the UK Border Agency

This section tells you how to complain about or comment on the UK Border Agency and its work, and explains how we deal with complaints.

We take complaints seriously. Our aim is to resolve complaints fairly and quickly; we will take steps to put things right when they have gone wrong, and learn lessons on how to improve our service.

If you make a complaint, will it affect your application to the UK Border Agency?

No. You have a right to comment or complain, and it is in our interest to hear from you. We want to resolve your complaint so that we can improve our service. We will treat your application separately from your complaint and will decide it impartially, taking account of all the relevant circumstances.

Complaints do not affect our decision-making process - and making a complaint does not mean that your application will be dealt with more quickly or more slowly.

The complaints procedure

The procedure for making a complaint depends on the type of complaint that you want to make. Our How to make a complaint questionnaire will help you to find out the appropriate procedure for your type of complaint.

If you are complaining about our service or professional conduct, the How we will deal with your complaint page describes what will happen after we receive your complaint.