Educators helpdesk

The educators helpdesk can provide, for educational establishments:

• Expert information on any query you may have with immigration policy or guidance,
• Status updates on applications for sponsorship,
• Status updates on any applications you make after becoming a sponsor,
• Technical help for the sponsor management system.
• Advice about processing times, documentation required for applications and reassurance about our processes.

Emails are answered within 2 days for status updates and up to 10 days for more complex queries. The dedicated team have specialist contacts throughout the Home Office to allow them to gain the answers you need.

Before sending an enquiry we suggest that you read the help guide to ensure that you give us all the information we need in order that we may answer your query as quickly and as fully as possible.

If you are an educational provider or a Tier 4 points-based system sponsor and have an enquiry, please email: Educators Helpdesk@homeoffice.gsi.gov.uk 

Please do not mark your email as private as this will mean that our advisors are unable to access it

We will be able to advise you what to do if you need your application to be treated urgently but we cannot arrange this for you, nor will we be able to give a guarantee of when you will receive a decision but we will be as helpful as we can in advising you of our current processes.

Education providers' helpline

This helpline can provide:

General information for education providers about sponsorship under the points-based system.

The cost of your call will vary depending on your network provider, and it is likely that calls from mobile phones will cost considerably more. We strongly recommend that you check with your network provider for potential costs. Please be aware that phone calls may be recorded for quality purposes. Our current average customer waiting time is approximately 3 minutes. Your wait may be longer if you call at the beginning of the week.

Phone: 

Opening Hours: