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EEA residency enquiries


This page contains details of our European enquiries contact centre, which can answer enquiries about the residency rights of European Economic Area (EEA) nationals and their families.

Before phoning, we advise you to read the European nationals section for information about:

  • registration certificates for you and your family members;
  • residence cards;
  • family member residence stamps;
  • confirmation of permanent residence in the UK;
  • how to provide the correct supporting evidence; and
  • requesting the return of your passport.

Before making any application, please read the relevant supporting guidance, instructions and application form.

Progress enquiries

You do not need to contact us to check the progress of your application.

The contact centre cannot provide information about applications' progress, including estimated completion dates.


  • European enquiries contact centre

    This contact centre can provide information about the European regulations for nationals of the European Economic Area (EEA) and Switzerland, or for members of an EEA or Swiss national's family.

    It cannot provide information about applications' progress, including estimated completion dates.

    The cost of your call will vary depending on your network provider and it is likely that calls from mobile phones will cost considerably more. We strongly recommend that you check with your network provider for potential costs. Please be aware that phone calls may be recorded for quality purposes.

    Phone: 

    0845 010 5200

    Opening Hours: 

    Monday to Thursday (excluding public holidays) 09:00 to 16:45, Friday 09:00 to 16:30 (excluding public holidays).