Contact
This section details the key contact information for the UK Border Agency. We deal with a number of different types of application and enquiry. Therefore we strongly recommend that you review the relevant section of the website to find the most appropriate contact for your query.
Report immigration or customs crime
What to do if you suspect that people are illegally working or living in the UK or are involved in immigration crime or customs offences.
Biometric residence permit changes
How to contact us if there is an issue with delivery of your biometric residence permit, or report an error, or report loss or theft. Employers can also check the validity of permits.
Request return of documents
How to ask us to return your documents, if you have sent them to us with your application but you need them urgently.
Change of address in the UK
If you made your application in the UK, use our online forms to tell us if you change your contact details or your legal representative.
Apply in person
Book an appointment and apply in person at a public enquiry office for settlement or an extension of your stay.
Biometric enrolment
How to enrol your fingerprints and facial photograph if you have made an application by post.
Super premium service
This service for processing applications includes a visit to an address of your choice to enrol your biometric information.
Reporting centres
If you have a 'reporting directions' form (IS96), you must regularly report to us at one of our centres.
Online applications made in the UK
If you are applying in the United Kingdom, contact us to report technical issues when submitting online application forms, problems with passwords, payment and refunds, and booking appointments.
Online applications made outside the UK
If you applied from outside the United Kingdom, you can use our online form to report a technical problem with our online booking and application system.
Enquiries
Contact us about immigration, visas, nationality and citizenship, asylum, your application, employers' right to work checks and sponsorship management system issues.
Complaints
How to complain about the UK Border Agency and the service we provide.
Requests for information
How to make a freedom of information request or ask for your personal data under the Data Protection Act.